Frequently Asked Questions
Everything you need to know about your SHEEPDOG tech experience.
What kind of warranty comes with SHEEPDOG electronics?
All SHEEPDOG devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
Are SHEEPDOG products compatible with other major brands?
Our products are designed with universal standards like Bluetooth 5.0 and USB-C to ensure seamless compatibility with iOS, Android, Windows, and macOS devices.